Hotel and Fishing Policies
These policies, effective June 13, 2023, keep things clear for our guests and travel partners. Please share this information with your clients. Questions? Call our reservations team at 877 777 8862.
Deposits
Lodging: a 25% deposit is required at the time of booking.
Boat reservations: a 25% deposit is required at the time of booking, and the balance is due on arrival.
Travel partners have a 10 day grace period to secure deposits from their clients. Reservations without a deposit after this period are automatically canceled.
Room Cancellations
60 or more days before arrival: deposits are refundable, minus a 10% bank service fee applied to all refunds.
30 to 60 days before arrival: guests receive a credit toward a future trip for the full deposit amount.
Within 30 days of arrival: the 25% deposit is forfeited.
Boat Cancellations
60 or more days before arrival: guests receive a credit toward a future trip for the full boat payment.
Within 60 days of arrival: the full boat payment is forfeited.
Boat payments are non refundable once booked.
Resort Cancellations and Weather
Rooms or boats canceled at the resort are charged the full amount.
If weather or unsafe conditions lead the resort to cancel a boat charter, we will work to reschedule it during your stay. If rescheduling is not possible, no penalty applies.
Why We Charge a 10% Fee
We understand that plans change, and we do our best to accommodate our guests. The 10% bank service fee applies to all refunds because it is a non recoverable charge incurred when payments are processed. For questions, call our reservations team at 877 777 8862. We look forward to welcoming you to the Baja coast.